CMA Team Leader (Hybrid) — Case Management

THE RESOURCE EXCHANGE; Colorado Springs (CO); Hybrid; USD 64,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Employer-paid life insurance

401(k) with employer contributions

Flexible work environment

Job summary

The Resource Exchange in Colorado Springs is seeking a Case Management Agency Supervisor to lead the CMA team, ensuring compliant, high-quality case management and a consistent member experience. This hybrid role combines in-office supervision with remote responsibilities based on needs.

You will mentor staff, monitor performance, and coordinate workflows while adhering to TRE and state requirements. The position offers competitive benefits and a starting range with room for growth.

Qualifications

• Bachelor’s degree or equivalent LTSS experience.
• Proficiency with Microsoft 365.
• Experience in case management or supervision preferred.
• Ability to coach and train staff.
• Strong documentation and compliance focus.

Responsibilities

• Supervise and develop Case Management staff.
• Oversee daily team operations and workflows.
• Ensure compliance with HCPF and TRE requirements.
• Manage escalations and risk with leadership.
• Monitor performance metrics and drive improvements.

Skills

Customer service

Communication

Prioritization

Organizational skills

Documentation

Emotional intelligence

Cultural competence

Team leadership

Microsoft 365

CCM

Education

Bachelor’s degree

LTSS experience (5+ years)

Tools

Microsoft 365

Electronic documentation systems

Job description

The Resource Exchange in Colorado Springs is seeking a Case Management Agency Supervisor to lead the CMA team, ensuring compliant, high-quality case management and a consistent member experience. This hybrid role combines in-office supervision with remote responsibilities based on needs.

You will mentor staff, monitor performance, and coordinate workflows while adhering to TRE and state requirements. The position offers competitive benefits and a starting range with room for growth.