Hybrid Case Management Leader

Mass General Brigham Community Physicians, Inc.; Dover (NH); Hybrid; USD 59,000 - 142,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. seeks an experienced Case Manager Supervisor to lead a team delivering psychosocial assessments, discharge planning, and care coordination across NH and southern Maine sites.

This role emphasizes adherence to NCQA standards and staff development within a hybrid work model. You will provide day-to-day supervision, ensure accurate referrals and documentation, and collaborate with families, patients, and providers to create comprehensive care plans.

Qualifications

• Associate's Degree in Nursing required or Master's Degree in Social Work required.
• Licensed Independent Clinical Social Worker (LICSW) State License in MA and NH required or Registered Nurse (RN) State License in MA and NH required.
• 3+ years supervisory or management experience with professional staff in a healthcare setting required.
• 3+ years of experience in case management, utilization review, or discharge planning required.
• Strong analytical ability, critical thinking and processing skills.
• Excellent organizational and communication skills.

Responsibilities

• Provide day-to-day supervision to Case Managers and interns/students as appropriate.
• Ensure staff complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status.
• Review daily referrals and screenings of patients.
• Audit case files on a regular basis for completeness and accuracy.
• Assist in discharge planning as required.
• Adhere to professional standards, care management policies and procedures, and NCQA compliance.

Skills

Analytical thinking

Critical thinking

Interpersonal skills

Teamwork

Communication skills

Education

Associate's Degree in Nursing

Master's Degree in Social Work

Bachelor's Degree in Nursing (preferred)

Job description

Mass General Brigham Community Physicians, Inc. seeks an experienced Case Manager Supervisor to lead a team delivering psychosocial assessments, discharge planning, and care coordination across NH and southern Maine sites.

This role emphasizes adherence to NCQA standards and staff development within a hybrid work model. You will provide day-to-day supervision, ensure accurate referrals and documentation, and collaborate with families, patients, and providers to create comprehensive care plans.