Case Management Agency Manager

The Resource Exchange; Colorado Springs (CO); Hybrid; USD 72,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

401(k) with employer contributions

Job summary

The Resource Exchange is seeking a CMA Manager to provide leadership across multiple teams, support supervisors, and oversee staffing and workloads.

The role helps strengthen service quality, compliance, and the member experience, with a hybrid work schedule and regional responsibilities.

Starting salary range is $71,708.88 to $74,715.09 per year.

Qualifications

• Bachelor’s degree required.
• Five years of LTSS experience including developmental disabilities or equivalent.
• Strong communication, organizational, and leadership abilities.
• Proficiency with Microsoft 365 or electronic documentation systems.

Responsibilities

• Provide leadership across multiple teams and support supervisors.
• Oversee staffing and workload management across programs.
• Help strengthen service quality, compliance, and member experience.

Skills

Communication

Organizational skills

Leadership

Microsoft 365

Education

Bachelor’s degree

Tools

Microsoft 365

Job description

We’re excited to share an opportunity for a Case Management Agency (CMA) Manager! This role provides leadership across multiple teams, supports supervisors, oversees staffing and workloads, and helps strengthen service quality, compliance, and the member experience.

Starting salary: $71,708.88–$74,715.09 annually

Work environment: Hybrid, with regular in-office and community responsibilities, occasional remote work based on operational needs, and regional rotation and on-call requirements.

Qualifications include:

A bachelor’s degree, five years of relevant Long-Term Services and Supports (LTSS) experience, including developmental disabilities, or an appropriate combination of education and relevant experience.

Strong communication, organizational, and leadership skills, along with proficiency in Microsoft 365 or electronic documentation systems.

Preferred: At least two years of supervisory or leadership experience and two years managing workloads, capacity, and operations across teams or programs.

Benefits include health, dental, vision, employer-paid life insurance, and a 401(k) with employer contributions, among other offerings.