CMA Manager (88340)

THE RESOURCE EXCHANGE

Colorado Springs (CO)

Hybrid

USD 72,000 - 75,000

Full time

12 days ago

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Benefits offered by this job

Health insurance

Flexible work schedules

Generous Time Off

Public Student Loan Forgiveness

Volunteer Opportunities

Growth & Development

Job summary

The Resource Exchange is seeking a Case Management Agency Manager to provide strategic leadership and operational oversight. This role involves managing staff and ensuring compliance with regulations in a hybrid work environment.

The Manager will foster a culture of accountability and continuous improvement while overseeing performance across teams. With a starting salary range of $71,708.88 – $74,715.09, the position includes comprehensive benefits to enhance work-life balance and career growth

Qualifications

Strong leadership skills and experience in managing a team.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Knowledge of case management principles and HCPF regulations.

Responsibilities

Provide strategic leadership and operational oversight for case management.
Ensure alignment with organizational goals and compliance expectations.
Manage staffing, workload distribution, and capacity across teams.
Analyze trends and system-level performance data for improvements.
Foster a culture of accountability and continuous improvement.

Skills

Leadership

Strategic thinking

Communication

Compliance management

Process improvement

Job description

Join a Winning Team at One of Colorado’s Best Workplaces!

The Resource Exchange (TRE)

At TRE , we don’t just provide services — we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don’t just take our word for it:
“The standard of work and the culture of providing excellent service is something I’m proud to be a part of.” Current TRE Staff Member, November 2024

Why TRE is the Place for You:

Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado .

Who We Are:

At The Resource Exchange , we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long‑term care, we provide person‑centered support focused on independence, inclusion, and collaboration.

What We Offer:

Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
Public Student Loan Forgiveness: We’re invested in your future.
Volunteer Opportunities: Paid time off to give back to the community.
Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.

Come thrive with us!

At TRE, your passion for service will be recognized, and you’ll be part of a culture that celebrates making a difference.

THE RESOURCE EXCHANGE

Job Description

The Resource Exchange

Position Title: CaseManagement Agency Manager

Department: Case Management Agency (CMA)

Reports to:Case Management Agency Assistant Director

FLSA: Exempt

Supervisor responsibilities: Yes

Work Environment: Hybrid position with regular in‑office expectations, community‑based responsibilities, and occasional remote work based on operational needs. Regional rotation and on‑call requirements.

Member Engagement:Establishes and ensures consistent, high‑quality communication practices across teams, promoting a reliable and consistent member experience across all interactions with employees, members, families, and providers in phone, email, in‑person, and virtual settings.

Starting Range: $71,708.88 – $74,715.09

Benefits Offered:Health, dental, vision, employer‑paid life, voluntary life, long‑term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.

++General Description:++

The Case Management Agency Manager provides strategic leadership and operational oversight to ensure coordinated, compliant case management and a high‑quality, consistent member experience. This role leads performance across assigned age bands and/or service areas (e.g., Intake or Active services) and oversees multiple teams and loops, focusing on system performance, capacity, compliance, and continuous improvement aligned with HCPF and TRE requirements. Working within the team‑based, age‑banded model, the Manager models TRE Roots and fosters a culture of accountability, inclusion, and continuous improvement. Key responsibilities include overseeing team performance, ensuring compliance and quality standards, managing capacity and resources, and leading process improvements to strengthen consistency and member outcomes. This role requires strong leadership, strategic thinking, and the ability to drive system performance in a fast‑paced, highly regulated environment.

++Essential Duties and Responsibilities++

System Performance and Oversight

Oversee performance across multiple teams, ensuring alignment with organizational goals, quality standards, and compliance expectations.
Monitor system‑level metrics (e.g., PMPM, timeliness, documentation quality) and drive accountability for outcomes across age bands and service areas.

Operational Leadership and Capacity Management

Manage staffing, workload distribution, and capacity across teams, loops, and service areas.
Identify and address operational barriers to ensure continuity, efficiency, and consistent service delivery.

Compliance and Audit Readiness

Ensure compliance with HCPF regulations and TRE policies across all teams and service areas
Oversee audit readiness, quality reviews, and corrective action planning.
Promote consistency in documentation and workflows across CCM, the Vault, and related systems.

Trend Monitoring and Risk Mitigation

Analyze trends, risks, and system‑level performance data to identify gaps and improvement opportunities.
Lead efforts to mitigate risk and strengthen service consistency across teams.

Process Improvement and Scalability

Lead continuous improvement efforts to enhance workflows, system reliability, and member experience.
Support implementation of standardized processes that enable organizational growth and scalability.

Leadership Development and Alignment