Case Management Agency Supervisor

The Resource Exchange; Colorado Springs (CO); Hybrid; USD 64,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Job summary

The Resource Exchange seeks a CMA Supervisor to supervise and coach case management staff, coordinate daily operations and workflows, and support quality, compliance, and a consistent member experience in a hybrid role with in-office expectations and remote work as needed.

The position requires a bachelor’s degree and five years of LTSS experience, plus strong communication, organization, and leadership skills, with proficiency in Microsoft 365 or electronic documentation systems.

Qualifications

• Bachelor’s degree required with 5 years LTSS experience.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft 365 or electronic documentation systems.

Responsibilities

• Supervise and coach case management staff.
• Coordinate daily operations and workflows.
• Support quality, compliance and member experience.

Skills

Leadership

Communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft 365

Job description

We’re excited to share an opportunity for a Case Management Agency (CMA) Supervisor! This role supervises and coaches case management staff, coordinates daily operations and workflows, and supports quality, compliance, and a consistent member experience.

Starting salary: $63,504.62-$66,166.89 annually

Work environment: Hybrid, with regular in-office expectations, community responsibilities, and remote work based on operational needs.

Qualifications include:

A bachelor’s degree, five years of relevant Long-Term Services and Supports (LTSS) experience, including developmental disabilities, or an appropriate combination of education and relevant experience.

Strong communication, organizational, and leadership skills, along with proficiency in Microsoft 365 or electronic documentation systems.

Preferred: One year of TRE experience, particularly as a Service Coordinator or Lead Service Coordinator; two years in a case management setting; and supervisory experience supporting, training, and developing staff.

Benefits include health, dental, vision, employer-paid life insurance, and a 401(k) with employer contributions, among other offerings.