CMA Program Specialist

Jobtailor; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

World Relief Austin is seeking a case management professional to support CMA program enrollments in Austin and at client residences. You will coordinate referrals, schedule enrollments, and ensure clients understand services, rights, and responsibilities.

The role requires organizing client data, coordinating interpreters, and maintaining detailed case notes across grant requirements. A valid driver’s license and reliable vehicle are needed for field visits.

Qualifications

• Experience coordinating enrollments and client scheduling.
• Ability to manage complex caseloads with accuracy.

Responsibilities

• Receive CMA referrals and schedule enrollments in Austin and at client residences.
• Arrange interpreters for enrollments.
• Explain services, rules, rights, and responsibilities to clients.
• Orient clients on payments, procedures, and debit card systems.
• Enter client data into TXOR ClientTrack and other systems.
• Verify monthly eligibility checks and document outcomes.
• Maintain detailed case notes and files per grant requirements.
• Be primary contact between World Relief Austin and USCRI.

Skills

Enrollment Management

Compliance Monitoring

Interpersonal Communication

Case Documentation

Cross-Cultural Experience

Tools

TXOR ClientTrack

ERED System

Job description

• Receive CMA program referrals and schedule program enrollments in the Austin office and at clients' residences
• Secure and schedule interpreters for program enrollments
• Complete CMA program enrollments and explain program services, rules, rights, and responsibilities
• Provide client orientations on assistance payments, procedures, and debit card systems
• Enter client data into TXOR ClientTrack and internal tracking systems
• Request debit card assignments and monthly cash assistance payments
• Manage and maintain a caseload of multiple clients
• Monitor monthly compliance with program rules
• Assess client needs and refer clients to other programs and services
• Complete regular follow-up on referrals
• Verify continued eligibility through monthly income, employment, SSI, TANF, and EOIR checks
• Stay current on ORR eligibility policies and TXOR requirements
• Maintain monthly contact with clients
• Maintain detailed case notes, case files, reports, and required forms in accordance with grant requirements
• Serve as the primary point of contact for enrolled clients and between World Relief Austin and USCRI
• Complete RMA applications for eligible clients using the eRED system
• Respond to USCRI correction requests in eRED
• Notify clients of approvals, denials, and terminations
• Perform other duties supporting program operations

Requirements

• Mature and personal Christian faith
• Commitment to World Relief's mission, vision, and values
• Desire to serve and empower the Church to impact vulnerable communities
• Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document
• Valid driver's license
• Access to a reliable vehicle
• Ability to pass MVR standards
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Ability to effectively manage stressful situations or crises
• Detail-oriented and organized
• Excellent interpersonal and communication skills
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends
• Cross-cultural experience strongly preferred
• At least one year of experience in an office environment preferred

Core Competencies

Demonstrates strong client management capabilities, including scheduling, enrollment, and compliance monitoring, while maintaining detailed case documentation. Possesses excellent interpersonal and communication skills to effectively support clients and collaborate with various stakeholders.

Highest-signal resume keywords

• Client Enrollment Management
• Compliance Monitoring
• Interpersonal Communication
• Case Documentation
• Cross-Cultural Experience

Hard Skills

• Client Data Entry
• Program Enrollment
• Eligibility Verification
• Case File Management
• RMA Application Completion

Soft Skills

• Detail-Oriented
• Organized
• Ability to Manage Multiple Priorities
• Ability to Work in Fast-Paced Environment
• Ability to Manage Stressful Situations

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• CMA Program
• Assistance Payments
• Client Orientation
• World Relief Mission
• ORR Eligibility Policies

Tools & Technologies

• TXOR ClientTrack
• ERED System