WR Upstate SC Caseworker #2025534

World Relief; Greenville (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Job summary

A Christian humanitarian organization is seeking a Refugee Case Manager to provide essential services to newly arriving refugee families in the U.S. Responsibilities include coordinating pre-arrival logistics, delivering vital services during their first days, and ongoing case management support. Candidates must demonstrate cross-cultural experience and a strong commitment to service aligned with Christian values. This role offers opportunities for meaningful engagement and community support in a purpose-driven environment, with a flexible benefits package.

Qualifications

• Desire to serve and empower communities.
• Experience in social services or case management preferred.
• Regular travel required, with driving skill.

Responsibilities

• Coordinate details for arriving refugee families.
• Provide core services for the first 90 days post-arrival.
• Conduct home visits for client evaluation and support.

Skills

Cross-cultural experience

MS Office skills

Interpersonal communication

Conflict resolution

Fluency in another language

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’ to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

This position assists with the provision of core services and provides short-term case management for refugee families in coordination with WR staff, local churches, and the broader community. This position will be responsible for providing ongoing client services and administrative tasks for the receptions and placement and match grant programs.

This is a limited-term position funded through a grant agreement until 5/1/26 and contingent upon funding extension.

ROLE & RESPONSIBILITIES

• Coordinate pre-arrival details for incoming refugees and their family
• Secure and/or assist with preparing housing for refugee clients prior to their arrival in the U.S.
• Work alongside the volunteer coordinator to ensure clients are well received from the airport and provided with material needs support upon arrival
• Provide newly arriving refugee families with core services during the first 90 days post-arrival and additional support up to 180 days for refugees and asylees enrolled in Match Grant
• Assist staff with providing clients with initial and on-going orientations to life in the U.S.
• Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items
• Assist with lease signings and utility start-ups
• Ensure clients have access to food assistance (gift cards and/or food pantries) when there is a delay in food stamps
• Ensure clients know where the grocery stores are and provide an initial trip to the store when necessary
• Request checks from the finance department and ensure clients receive funds in a timely manner to pay rent in the first 90 days and provide education/orientation to clients around paying housing and utility bills
• Perform home visits and evaluations during the resettlement period (first 90 days post-arrival)
• Conduct additional screening and follow-up evaluations for cases with minors traveling alone
• Conduct additional home visits and financial budgeting assistance at day 120 and day 180 for clients enrolled in Match Grant to ensure self-sufficiency is achieved
• Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
• Conduct home visits and regular check-ins during the first 90 days to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management
• Empower clients while providing them with tools necessary to meet their goals
• Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
• Provide interpretation and translation in times where no other options are available for staff
• Other duties as assigned

Administrative Responsibilities

• Maintain timely and accurate client files, case notes, and reporting records
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Provide supervision and accountability for department interns when assigned
• Work closely with internal service teams and external service providers to ensure comprehensive service provision
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
• Assist with monthly reports for R&P and semi-annual and annual reports

JOB REQUIREMENTS

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals\' For the Health of The Nation document
• Experience in social services or case management preferred
• MS Office skills required
• Cross-cultural experience required
• Valid driver’s license, regular access to a vehicle, and ability/willingness to drive 15-passenger van required
• Regular travel is required (client’s home and aiding in the connection to other service providers)
• Occasional evenings or weekends required

PREFERRED QUALIFICATIONS

• Strong interpersonal communication and conflict resolution skills
• Strong organizational skills and ability to maintain detailed, accurate records
• Ability to work independently in achieving program goals, while collaborating with team and other departments to ensure client success
• Highly self-motivated with good follow-through and problem-solving skills
• Fluency in Arabic, Burmese, Russian, Swahili, French, Spanish, Pashto, or Dari strongly preferred
• Task oriented and excellent time management skills

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.