CMA Program Specialist- 2025867

World Relief; Austin (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Job summary

World Relief Austin seeks a Case Specialist to ensure Refugee Cash Assistance is administered accurately and timely for eligible clients in the U.S. CMA program, including refugee, asylee, and other qualified immigrants. The role collaborates with the Austin team to support refugees and other immigrants with essential services.

The position offers a hybrid schedule (3 days in the Austin office, 2 work-from-home days) and requires staying current on eligibility policies and internal processes.

Qualifications

• Must have mature, personal Christian faith.
• Commitment to World Relief mission and values.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Receive CMA referrals and schedule enrollments in Austin and at client residences.
• Coordinate interpreters for program enrollments.
• Complete CMA enrollments and explain program services, rules, and responsibilities.
• Enter client data into TXOR ClientTrack and internal systems.
• Verify ongoing eligibility and process monthly cash assistance payments.
• Maintain case files with detailed notes and reports per grant requirements.

Skills

Excellent interpersonal and comms

Detail-oriented

Flexible schedule

Multi-priority management

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

World Relief is a unique and invigorating place to work. We are looking for talented, ambitious, and collaborative people to come alongside our mission as we partner with churches and the local community in Austin. This position consists of ensuring that Refugee Cash Assistance is administered to eligible clients in a timely and accurate manner. This position will work with various members of the World Relief Austin team to support their direct work with refugees and other immigrants. The CMA Program provides cash assistance to newly arrived refugees, asylees, and other qualified immigrants in the United States and ensures that Refugee Medical Assistance is administered to eligible clients in a timely and accurate manner. The Case Specialist is responsible for providing and managing these services to assist clients in attaining self-sufficiency. Hybrid Schedule: Monday–Friday; 3 days in the Austin office and 2 work-from-home days.

This is a hybrid role: 3 days in office/2 work from home.

ROLE & RESPONSIBILITIES

• Receive CMA program referrals and schedule program enrollments both in the Austin office and at clients’ residences.
• Secure and schedule interpreters for program enrollments.
• Complete CMA program enrollments with new clients, explaining all program services, rules, rights, and responsibilities.
• Provide brief client orientation on assistance payments and procedures.
• Enter client data into the TXOR ClientTrack system and internal tracking systems.
• Request debit card assignments.
• Manage and maintain a caseload of multiple clients.
• Ensure monthly compliance of program participants with program rules.
• Assess client needs and refer clients to other programs and services, as needed.
• Complete regular follow-up on referrals.
• Verify continued eligibility for the program through monthly income verifications, employment compliance, SSI and TANF determinations, and EOIR checks.
• Request monthly cash assistance payments.
• Provide orientation and assistance to clients on the debit card payment system.
• Stay current on ORR eligibility policies.
• Stay current on TXOR requirements and policies.
• Maintain monthly contact with clients.
• Comply with internal client data tracking procedures.
• Maintain detailed and accurate case notes.
• Assist in the preparation and maintenance of detailed case files and required forms.
• Ensure case files and reports are maintained in accordance with grant requirements.
• Serve as the primary point of contact regarding any past and current enrolled clients.
• Serve as the primary point of contact between World Relief Austin and USCRI.
• Complete RMA applications for eligible clients using the eRED system.
• Respond to USCRI requests for corrections in the eRED system, as needed.
• Notify clients of approvals, denials, and terminations.
• Other duties in support of programs may be assigned.

JOB REQUIREMENTS

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to effectively manage stressful situations or crises.
• Detail-oriented and organized.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.

PREFERRED QUALIFICATIONS

• Cross-cultural experience is strongly preferred.
• At least one year of experience in an office environment.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

$23 - $25 an hour

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.