CMA Program Enrollment & Compliance Specialist

Jobtailor; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

World Relief Austin is seeking a case management professional to support CMA program enrollments in Austin and at client residences. You will coordinate referrals, schedule enrollments, and ensure clients understand services, rights, and responsibilities.

The role requires organizing client data, coordinating interpreters, and maintaining detailed case notes across grant requirements. A valid driver’s license and reliable vehicle are needed for field visits.

Qualifications

• Experience coordinating enrollments and client scheduling.
• Ability to manage complex caseloads with accuracy.

Responsibilities

• Receive CMA referrals and schedule enrollments in Austin and at client residences.
• Arrange interpreters for enrollments.
• Explain services, rules, rights, and responsibilities to clients.
• Orient clients on payments, procedures, and debit card systems.
• Enter client data into TXOR ClientTrack and other systems.
• Verify monthly eligibility checks and document outcomes.
• Maintain detailed case notes and files per grant requirements.
• Be primary contact between World Relief Austin and USCRI.

Skills

Enrollment Management

Compliance Monitoring

Interpersonal Communication

Case Documentation

Cross-Cultural Experience

Tools

TXOR ClientTrack

ERED System

Job description

World Relief Austin is seeking a case management professional to support CMA program enrollments in Austin and at client residences. You will coordinate referrals, schedule enrollments, and ensure clients understand services, rights, and responsibilities.

The role requires organizing client data, coordinating interpreters, and maintaining detailed case notes across grant requirements. A valid driver’s license and reliable vehicle are needed for field visits.