Club Shift Leader: Elevate Member Experience

Planet Fitness; Concord (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

Black Card Membership

401(k)

Life Insurance

Flexible Spending Accounts

Tuition Reimbursement

Employee discounts

Team-building events

Job summary

Planet Fitness in Alabama is seeking a Shift Leader to guide peers, support daily operations, and uphold our Judgement Free Zone. You will coach team members, drive club priorities, and ensure an exceptional member experience through clear communication and hands-on leadership.

The role focuses on safety, cleanliness, and satisfying member needs while meeting KPI goals and delivering consistent service across all club areas.

Qualifications

• 6-12 months of customer service experience.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership tasks: sign-ups, updates, cancellations, unpaid balances, and transfers.
• Conduct member calls and tours; assess membership needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitization of equipment and spa amenities.
• Address maintenance and safety concerns promptly.

Skills

Customer service experience

Leadership

CPR/AED certification

Computer literacy

Job description

Planet Fitness in Alabama is seeking a Shift Leader to guide peers, support daily operations, and uphold our Judgement Free Zone. You will coach team members, drive club priorities, and ensure an exceptional member experience through clear communication and hands-on leadership.

The role focuses on safety, cleanliness, and satisfying member needs while meeting KPI goals and delivering consistent service across all club areas.