CLUB Retail Leader & Customer Experience Coach

Bass Pro Shops; East Peoria (IL); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Club Membership Manager to lead CLUB customer experience and the CLUB credit program across our stores. You will coach outfitters, collaborate with store leadership, and drive CLUB promotions while ensuring strong team performance.

The role emphasizes leadership, coaching, and a data-driven approach to improve CLUB metrics and customer engagement. Expect a fast-paced retail environment with ongoing CLUB initiatives and events across multiple departments.

Qualifications

• Minimum degree: High School Diploma or Equivalent.
• 2–4+ years in Sales, Management or Leadership roles.
• Strong numerical and analytical capabilities.

Responsibilities

• Inspire others to deliver outstanding CLUB Customer Service Experience.
• Coach and train store leadership and outfitters, building a CLUB culture.
• Lead CLUB promotions, events, and loyalty program initiatives.
• Ensure store compliance and analyze CLUB performance metrics.

Skills

Problem solving

Financial analysis

Reporting

Communication

Presentation

Team leadership

Interpersonal skills

Management via metrics

Education

High School Diploma or Equivalent

Tools

POS systems

Inventory management software

MS Office

Job description

Bass Pro Shops is seeking a Club Membership Manager to lead CLUB customer experience and the CLUB credit program across our stores. You will coach outfitters, collaborate with store leadership, and drive CLUB promotions while ensuring strong team performance.

The role emphasizes leadership, coaching, and a data-driven approach to improve CLUB metrics and customer engagement. Expect a fast-paced retail environment with ongoing CLUB initiatives and events across multiple departments.