Players Club Representative

Golden Gate Hotel Casino; Las Vegas (NV); On-site; USD 28,000 - 35,000; Full time

Job summary

A prominent Las Vegas casino is seeking a Player's Club Representative to enhance guest engagement. This role focuses on signing up players for the Player Loyalty Club and educating them about promotions and events while providing outstanding customer service. The ideal candidate is enthusiastic, communicates effectively, and can handle various customer scenarios professionally. A high school diploma or GED and related experience are required. Full availability, including weekends and holidays, is necessary.

Qualifications

• Must have 1 to 6 months of related experience.
• Ability to communicate effectively with Guests and Team Members.
• Understanding of company and Gaming Control Board regulations.

Responsibilities

• Sign up players for the Player Loyalty Club.
• Educate guests on casino promotions and events.
• Provide exceptional customer service.

Skills

Effective communication

Customer service

Problem-solving

Ability to work independently

Team collaboration

Education

High school diploma or GED

Job description

Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.

ESSENTIAL JOB FUNCTIONS

• Responsible for practicing, supporting and promoting the Company Service Standards at all times.
• Ability to communicate with Guests in a professional manner.
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Be able to work independently and perform essential functions without direct supervision.
• Must be proficient in the use of player tracking systems.
• Evaluate and qualify guests for participation with casino floor promotions.
• Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

QUALIFICATIONS

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have 1 to 6 months of related experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Some retail or guest service experience preferred
• Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds to be able to perform inspector and utility duties as needed
• Work can be in an area which may be unusually hot, cold, noisy and may contain second hand smoke
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and Guests.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).