Marketing Players Club Representative

Port Madison Enterprises; Port Madison Indian Reservation (WA); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Port Madison Enterprises is seeking a Marketing - Players Club Representative to grow Club Clearwater membership and enhance guest loyalty on the casino floor. You will recruit, retain, and re-engage players using direct mail and telemarketing, while acting as a liaison with the Marketing Department and coordinating VIP events.

Responsibilities include announcing promotions, assisting guests, planning events, managing reservations, and maintaining player databases with a focus on clearly

Qualifikationen

• Excellent customer service and public relations skills.
• Strong oral and written communication abilities.
• Public speaking and microphone announcement skills.
• Professional image and ability to handle conflicts tactfully.
• Ability to follow directions and work in a team or independently.
• Solid computer skills with MS Office and data handling.

Aufgaben

• Grow Club Clearwater membership through recruitment and retention techniques.
• Use direct mail and telemarketing to attract new guests and reactivate inactive players.
• Act as liaison between guests and Marketing Department; coordinate VIP events.
• Introduce guests to Club Clearwater hosts and track play and comps.
• Maintain and update player databases; respond to inquiries about tier benefits.
• Make announcements for jackpots, drawings and promotions; assist guest opportunities.
• Plan and analyze player events; handle dinner reservations for players as requested.
• Collaborate with promotions to create guest-driven promotions; audit redemptions.
• Attend department meetings; ensure clear communication and guest service excellence.

Kenntnisse

Customer service

Public relations

Communication skills

Public speaking

Conflict resolution

Team player

Problem solving

Ausbildung

High School diploma or GED

Some college coursework

Tools

MS Office

Database usage

Jobbeschreibung

PORT MADISON ENTERPRISESSUQUAMISH CLEARWATER CASINO RESORTMarketing- Players Club RepresentativeGeneral Position Summary:Responsible for growing the active Club Clearwater membership by building player loyalty through recruitment and retention techniques. Marketing techniques include direct mail, telemarketing with a goal of attracting new guests and reactivating inactive players. The Ambassador will participate in parties, promotions and special events while acting as a liaison between guests and the Marketing Department.Essential Functions/Major Responsibilities:Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks playSecures updated and missing information for the player databaseCommunicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each levelConstantly circulates amongst the guests and makes appropriate introductionsEvaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accountsFamiliar with all current and upcoming casino activities including special events, promotions, entertainmentMakes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessaryAssists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer ServiceAssists in planning, implementing and analyzing player eventsMakes dinner reservations for players as requestedSecondary Functions:Works closely with the promotions specialist to create promotions based on constant guest feedbackMonitors player redemption data and performs regular auditsAttends all Club Clearwater department meetings to ensure the smooth dissemination of information relative to VIP events and promotionsAssists and coordinates with the Club in order to provide Clearly Superior Customer Service to all premium playersWorks with gaming departments to promote events which will increase revenueAdheres to all Marketing policies and proceduresComplies with all casino gaming IC’s, Gaming Ordinance and other proprietary informationOther duties as assignedSpecific Job Skills:Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.Excellent oral and written communication skillsAbility to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainmentPresents a professional image and exercises excellent public speaking skillsMust possess competency in use of Microsoft Office applications with knowledge of database usageAccurate and timely handling of assigned tasks and multiple activitiesMust possess ability to promote “Clearly Superior” work ethics by exampleStrong problem solving skillsEncourages team members to share information, ideas and resolve guest conflicts quickly and professionallyWorking knowledge of MS OfficeAbility to follow directionsAbility to problem-solve, handle stressful situations and make good decisionsAbility to function in a team-orientated environment and work independentlyEducation and/or Experience:High School diploma or GED required. Some college coursework preferred. Previous gaming experience and/or combination of customer service and hospitality experience preferred.Job Conditions:Working conditions include working in a smoke-filled casino, working with a computer and other equipment. Other working conditions may include working with others, frequent interruptions, evening, holidays and/or weekends. A majority of the time will be spent on the gaming floor which will require standing for extended periods of time. The work schedule will include working flexible hours and shifts to include late nights (casino hours of operation) and may require some travel while attending offsite functions.Physical Requirements:Manual and finger dexterity for operation of personal computers and routine paperwork. Ability to stand for extended periods of time. Ability to lift 25 lbs.