Assistant Operations Manager

UFC GYM; Kailua (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

UFC GYM Kailua seeks an organized, high-energy Assistant Operations Manager to optimize club performance and deliver elite member experiences.

You will supervise front desk, kids club, and Armbar teams, drive revenue, and ensure smooth daily operations with a focus on guest satisfaction and safety. Competitive salary and growth opportunities accompany robust benefits.

Qualifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Responsibilities

• Supervise POS operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
• Drive club revenue goals across Dues, Retail, and Juice Bar/Armbar; manage billing collections and daily deposits.
• Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members.
• Monitor club appearance and equipment functionality; coordinate janitorial services and hourly locker checks.
• Greet members, resolve concerns professionally, and oversee front-desk transactions.

Skills

Customer service

Leadership

Organizational skills

Communication

Team player

Education

High school diploma or GED

Job description

We Empower the Fighting Spirit in You!

At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience.

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

The Mission

As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side-by-side with the Operations Manager and General Manager, you will oversee day-to-day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.

Key Responsibilities

• Operational Excellence: Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
• Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
• Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.

What You Bring

• Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
• Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
• Communication: Strong interpersonal skills and professional telephone etiquette.
• Team Player Mindset: A proactive, "can-do" approach to supporting team members and driving collaborative club success.

Requirements & Certifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
• Gear Up: Free uniforms provided.
• Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
• Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.