Club Operations Leader — People‑First Manager

Planet Fitness; Richmond (VA); On-site; USD 18,297 - 26,060; Full time

Benefits offered by this job

Medical Insurance

Vacation/Holiday Pay

Free Black Card Membership

Employee perks and discounts

Job summary

A leading fitness franchise in Richmond, VA, is looking for a Club Manager to oversee club operations, ensuring that members have an exceptional experience. Responsibilities include managing staff, coordinating schedules, and addressing member concerns. Qualified candidates should have a passion for customer service, possess strong people management skills, and be willing to obtain CPR/AED certification. Join a dynamic team dedicated to promoting health and fitness.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Oversee club operations to ensure exceptional member experience.
• Coordinate hiring and onboarding of team members.
• Create staff schedules and ensure shifts are covered.
• Manage employee performance and provide feedback regularly.
• Address member concerns and inquiries.

Skills

Customer service experience

People management

Communication skills

Conflict management

Job description

A leading fitness franchise in Richmond, VA, is looking for a Club Manager to oversee club operations, ensuring that members have an exceptional experience. Responsibilities include managing staff, coordinating schedules, and addressing member concerns. Qualified candidates should have a passion for customer service, possess strong people management skills, and be willing to obtain CPR/AED certification. Join a dynamic team dedicated to promoting health and fitness.