Club Operations Leader — People‑First Manager

Planet Fitness - United FP Management, LLC; Richmond (VA); On-site; USD 18,297 - 26,060; Full time

Benefits offered by this job

Medical Insurance

Vacation/Holiday Pay

Free Black Card Membership

Employee perks and discounts

Team-building competitions and social events

Job summary

A leading fitness center franchise is seeking a Club Manager in Richmond, Virginia, to oversee operations and deliver an exceptional member experience. The ideal candidate will lead and develop team members, coordinate hiring and training, and manage daily operations, including staffing and member relations. Requires experience in customer service, strong communication skills, and a commitment to maintaining a welcoming and safe environment for members. Benefits include medical insurance, paid vacations, and employee discounts.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules and ensure all shifts are covered.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Oversee the ordering of club supplies and retail product.

Skills

Customer service

Communication

Leadership

Job description

A leading fitness center franchise is seeking a Club Manager in Richmond, Virginia, to oversee operations and deliver an exceptional member experience. The ideal candidate will lead and develop team members, coordinate hiring and training, and manage daily operations, including staffing and member relations. Requires experience in customer service, strong communication skills, and a commitment to maintaining a welcoming and safe environment for members. Benefits include medical insurance, paid vacations, and employee discounts.