Club Operations Leader: Growth & Service Excellence

Tier1usa; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

EAP

Paid time off

Growth opportunities

Fun environment

Job summary

LIVunLtd is seeking a General Club Manager in New York to oversee all property and location management operations, including staff, policies, and communications with the CEO and corporate office. You will lead teams to deliver outstanding service and drive profitability.

You will work closely with the Executive Team and other brands, ensuring alignment with strategic goals while promoting a safety-first culture and continuous improvements. This role reports to the Managing Director.

Qualifications

• Proven track record of qualitative and quantitative judgment and decision-making.
• Strong change management capability with team leadership through change.
• Proven track record of meeting and exceeding goals.

Responsibilities

• Train, develop and support on-site staff to adhere to policies and standards.
• Communicate and implement Executive team directives from the CEO.
• Recommend and implement operational improvements.
• Lead teams to meet or exceed targets daily/weekly/monthly.
• Supervise teams to deliver a premium customer experience reflecting high standards.
• Create and maintain a safety-first culture across operations.
• Set and attain performance and financial goals through direction.
• Contribute to sales innovations and profitability per strategic goals.
• Seek new business tools and methods.
• Evaluate profits, revenue, and risk for the platform.
• Monitor competitors, expansion opportunities and industry developments.

Skills

Leadership experience

Change management

Goal attainment

Hiring & coaching

Service industry background

CRM experience

Tools

Salesforce

Job description

LIVunLtd is seeking a General Club Manager in New York to oversee all property and location management operations, including staff, policies, and communications with the CEO and corporate office. You will lead teams to deliver outstanding service and drive profitability.

You will work closely with the Executive Team and other brands, ensuring alignment with strategic goals while promoting a safety-first culture and continuous improvements. This role reports to the Managing Director.