Club Operations Leader: Drive Growth & Excellence

LIVunLtd; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Benefits

401K Benefits

Paid Vacation/Time Off

Growth opportunities

Job summary

LIVunLtd in New York, NY is seeking a General Club Manager responsible for comprehensive oversight of all property and location management operations, staff, and ensuring alignment with corporate initiatives. Direct collaboration with the CEO and executive team ensures policy adherence and execution across the site.

You will lead on-site teams, implement policies, foster a safety-first culture, and drive customer experience while contributing to sales growth and strategic initiatives.

Qualifications

• Proven track record of qualitative and quantitative judgment and decision-making.
• Strong change management capability including the ability to manage teams through change.
• Proven track record of meeting and exceeding goals.
• Experience in hiring, coaching, and training teams to create an exceptional brand experience.
• Preference is given to candidates with experience in the service industry.
• CRM experience preferred - Salesforce a plus

Responsibilities

• Train, develop and support on-site staff members to establish their adherence to company policies, procedures, and standards.
• Provide seamless communication, implementation, and execution of Executive team directives as communicated down from the CEO.
• Recommend and implement operational improvements as needed.
• Provide leadership to teams to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis.
• Supervise teams to deliver a premium customer experience directly reflective of our company’s high level of standards.
• Create and ensure a safety-first culture that is apparent in every operation daily.
• Set performance and financial goals and attain them through team direction and management
• Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
• Seek new business tools and methods
• Evaluate the platform’s profits and revenue, and calculate risks
• Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.

Skills

Judgment & decision-making

Change management

Goal achievement

Hiring & training

Service industry experience

CRM experience

Tools

Salesforce

Job description

LIVunLtd in New York, NY is seeking a General Club Manager responsible for comprehensive oversight of all property and location management operations, staff, and ensuring alignment with corporate initiatives. Direct collaboration with the CEO and executive team ensures policy adherence and execution across the site.

You will lead on-site teams, implement policies, foster a safety-first culture, and drive customer experience while contributing to sales growth and strategic initiatives.