Club Manager: Elevate Guest Experience & Team Leadership

Compass Group USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a seasoned food and beverage operations professional in New York, NY to lead guest relations, ensure brand clarity, and maintain top service standards across events.

The role emphasizes compliance with safety and sanitation policies, inventory control, and team development under the direction of the Director of Clubs, with a strong focus on delivering exceptional guest experiences.

Qualifications

• 5+ years of experience in a food and beverage operational position.
• Bachelor’s degree in Hospitality Management is preferred
• High level of computer literacy

Responsibilities

• Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
• Trains and conveys brand clarity through the menu and beverage knowledge
• Promotes a positive work environment
• Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
• Engages in the financial goals of the operation with support from the Director of Clubs
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Executes inventory controls
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
• Executes all menu requirements and fulfills all guest-specific service requests
• Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
• Hold team accountable to steps of service to deliver great guest service
• Ensures team members have the tools necessary to complete their jobs
• Uses all performance management tools to provide guidance and feedback to team members
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains, and develops team members according to Levy guidelines
• Other duties, as assigned

Skills

Computer literacy

Education

Bachelor’s degree in Hospitality Management

Job description

Levy is seeking a seasoned food and beverage operations professional in New York, NY to lead guest relations, ensure brand clarity, and maintain top service standards across events.

The role emphasizes compliance with safety and sanitation policies, inventory control, and team development under the direction of the Director of Clubs, with a strong focus on delivering exceptional guest experiences.