General Manager

Tier1usa; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

EAP

Paid time off

Growth opportunities

Fun environment

Job summary

LIVunLtd is seeking a General Club Manager in New York to oversee all property and location management operations, including staff, policies, and communications with the CEO and corporate office. You will lead teams to deliver outstanding service and drive profitability.

You will work closely with the Executive Team and other brands, ensuring alignment with strategic goals while promoting a safety-first culture and continuous improvements. This role reports to the Managing Director.

Qualifications

• Proven track record of qualitative and quantitative judgment and decision-making.
• Strong change management capability with team leadership through change.
• Proven track record of meeting and exceeding goals.

Responsibilities

• Train, develop and support on-site staff to adhere to policies and standards.
• Communicate and implement Executive team directives from the CEO.
• Recommend and implement operational improvements.
• Lead teams to meet or exceed targets daily/weekly/monthly.
• Supervise teams to deliver a premium customer experience reflecting high standards.
• Create and maintain a safety-first culture across operations.
• Set and attain performance and financial goals through direction.
• Contribute to sales innovations and profitability per strategic goals.
• Seek new business tools and methods.
• Evaluate profits, revenue, and risk for the platform.
• Monitor competitors, expansion opportunities and industry developments.

Skills

Leadership experience

Change management

Goal attainment

Hiring & coaching

Service industry background

CRM experience

Tools

Salesforce

Job description

Compensation $90,000.00 - $100,000.00/year

Schedule Full time

Job Type Permanent

Description

Job Description

As the General Club ManagerYou are directly responsible for the comprehensive oversight of all property/location/building management operations within your assigned purview. This includes all relevant staff employed in this location along with ensuring seamless communication between the corporate office initiatives and field operations (planning/processes, sales and business growth opportunities, new technology initiatives, and any other directive given by the CEO) as well as strictly adhering to all other established policies and procedures. This position reports directly to the Managing Director on all aspects of their business management responsibilities. This position requires a close interface with the Executive Team, other brands within the organization, managers, customers, and all other pertinent stakeholders in the market that we do business with.

The best service starts with you, this means we are always thinking one step ahead and surpassing the “normal” expectations.

ESSENTIAL RESPONSIBILITIES

• Train, develop and support on-site staff members to establish their adherence to company policies, procedures, and standards.
• Provide seamless communication, implementation, and execution of Executive team directives as communicated down from the CEO.
• Recommend and implement operational improvements as needed.
• Provide leadership to teams to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis.
• Supervise teams to deliver a premium customer experience directly reflective of our company’s high level of standards.
• Create and ensure a safety-first culture that is apparent in every operation daily.
• Set performance and financial goals and attain them through team direction and management
• Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
• Seek new business tools and methods
• Evaluate the platform’s profits and revenue, and calculate risks
• Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.

SKILLS AND QUALIFICATIONS

• Proven track record of effective qualitative and quantitative judgment and decision-making.
• Strong change management capability including the ability to manage teams through change.
• Proven track record of meeting and exceeding goals.
• Experience in hiring, coaching, and training teams to create an exceptional brand experience.
• Preference is given to candidates with experience in the service industry.
• CRM experience preferred - Salesforce a plus

BENEFITS

As a member of LIVunLtd, you can expect:

• Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
• Employee Assistance Program (EAP)
• Paid Vacation time, Sick time, and Holidays
• Growth opportunities
• A fun, friendly, professional working environment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States