Club Operations Leader: Elevate Member Experience & Growth

Crunch Fitness CR Fitness Holdings, LLC; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay with growth opportunity

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career development opportunities

Job summary

A leading fitness club chain is seeking an Operations Manager for their upcoming Arcadia club in Phoenix, Arizona. This role focuses on enhancing member experiences and driving club performance by leading a team and ensuring smooth operations. The ideal candidate will have a strong personality, be results-oriented, and possess excellent communication skills. Benefits include competitive pay with growth opportunities, medical insurance, a retirement plan, and a free fitness membership. Join us and empower our members to achieve their goals.

Qualifications

• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Ability to motivate teams and embrace member retention strategies.
• Organized manager with strong attention to detail.

Responsibilities

• Deliver a positive first impression for members and staff.
• Drive member integration and sales performance.
• Support retention efforts through cancel-save processes.
• Coach staff on sales techniques to improve conversions.
• Organize member engagement events for community building.
• Manage operational details like billing updates and reporting.
• Conduct weekly leadership meetings to review performance.
• Implement cleaning systems to maintain high standards.
• Review performance reports to identify improvement opportunities.
• Support General Manager in achieving membership targets.

Skills

Outgoing personality

Sales-oriented

Customer service skills

Strong communication skills

Detail-oriented

Leadership presence

Job description

A leading fitness club chain is seeking an Operations Manager for their upcoming Arcadia club in Phoenix, Arizona. This role focuses on enhancing member experiences and driving club performance by leading a team and ensuring smooth operations. The ideal candidate will have a strong personality, be results-oriented, and possess excellent communication skills. Benefits include competitive pay with growth opportunities, medical insurance, a retirement plan, and a free fitness membership. Join us and empower our members to achieve their goals.