Club Operations Lead - Fitness & Guest Experience

Planet Fitness-United Fitness Partners; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness United FP in Phoenix, AZ is seeking an Assistant Club Manager who thrives in a fast-paced, member-focused environment. You will support the Club Manager, hire and coach front-line team members, and drive daily operations to deliver the Planet Fitness experience.

The ideal candidate is at least 18, has a high school diploma or GED, excellent customer service, prior leadership in retail or fitness, and a self-motivated, organized attitude.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED equivalent.
• Excellent customer service with strong member care.
• Experience leading teams in retail or fitness environments.
• Self-starter, motivated and enthusiastic about delivering the best experience for members.
• Well organized, reliable, detail oriented, and able to work with minimal supervision.

Responsibilities

• Assist in interviewing and recruitment by completing initial phone interviews of candidate staff.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans.
• Monitor inventory and review sales numbers with club manager to identify opportunities and adjust execution.
• Uphold company standards to deliver the mission and values; maintain a clean, friendly, and well-maintained club.
• Ensure teammates consistently meet basics: punctuality, dress code, friendliness, cleanliness.
• Assist in overseeing club audits to ensure areas are clean, neat, organized, and in good condition.
• Front End employees to promote career growth through training and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer Service

Team Leadership

Self-motivation

Organization

Education

High School Diploma or GED

Job description

Planet Fitness United FP in Phoenix, AZ is seeking an Assistant Club Manager who thrives in a fast-paced, member-focused environment. You will support the Club Manager, hire and coach front-line team members, and drive daily operations to deliver the Planet Fitness experience.

The ideal candidate is at least 18, has a high school diploma or GED, excellent customer service, prior leadership in retail or fitness, and a self-motivated, organized attitude.