Club Operations Lead | Member Experience & Growth

24 Hour Fitness; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical and dental coverage

Paid time off

Job summary

24 Hour Fitness seeks an Operations Lead in Houston to coordinate daily operations, lead attendants and the Sales & Service team, and act as Manager on Duty. You will drive member satisfaction, monitor feedback, and support revenue growth while maintaining safety and cleanliness.

This role partners with the General Manager to coach staff and ensure excellent service. The position requires experience in customer service, supervision, and availability for flexible hours, including early mornings,

Qualifications

• Familiarity with SMG 360, Power BI and Net Promoter Score required.
• 2 years of customer service experience required.
• Experience supervising and directing work of Team Members.
• Availability and willingness to work a flexible schedule, including early mornings, evenings and weekends.
• Strong interpersonal and communication skills.
• Certifications in FirstAid/CPR or personal training.

Responsibilities

• Drive club performance by executing daily operational standards to support retail budget, IMU, and membership growth.
• Serve as Manager on Duty during assigned shifts, ensuring a clean, safe, welcoming, and efficient club environment.
• Lead and direct Club Attendants and Sales & Service Team Members to deliver consistent service behaviors and operational execution.
• Own member issue resolution by addressing concerns and inquiries.
• Assist in member retention through training and development of Sales & Service team and Club Attendants.
• Improve club cleanliness and member sentiment by validating cleaning routines and coordinating maintenance with Facilities.
• Partner with the General Manager to reinforce scheduling, timekeeping, dress code, and performance coaching.
• Manage resources and inventory to keep the club stocked with necessities.

Skills

SMG 360

Power BI

Net Promoter Score

Customer service

Team supervision

Communication

FirstAid/CPR

Job description

24 Hour Fitness seeks an Operations Lead in Houston to coordinate daily operations, lead attendants and the Sales & Service team, and act as Manager on Duty. You will drive member satisfaction, monitor feedback, and support revenue growth while maintaining safety and cleanliness.

This role partners with the General Manager to coach staff and ensure excellent service. The position requires experience in customer service, supervision, and availability for flexible hours, including early mornings,