Club Operations & Member Experience Lead

HFP NW Crossing, LLC; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PF Black Card

Growth Opportunities

Paid PTO

Job summary

Planet Fitness is seeking an Assistant Club Manager for the Houston Fitness Partners franchise in the United States. This hourly role pays $17.65 per hour and requires leadership to recruit, train, and develop a high-performing staff of Member Service Representatives and Fitness Instructors, while maintaining a welcoming environment and top-notch customer service.

You will assist with reporting, inventory, policy enforcement, front desk tasks, and ensuring opening/closing, cleanliness, safety,

Qualifications

• Superior customer service skills.
• Exceptional leadership and diplomacy.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain welcoming atmosphere and uphold superior customer service guidelines.
• Support Club Manager with reporting, inventory and duties.
• Oversee front desk tasks and member check-ins, inquiries and sign-ups.
• Ensure opening/closing procedures, cleanliness and safety of the facility.

Skills

Customer service

Leadership

Listening skills

MS Office

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Planet Fitness is seeking an Assistant Club Manager for the Houston Fitness Partners franchise in the United States. This hourly role pays $17.65 per hour and requires leadership to recruit, train, and develop a high-performing staff of Member Service Representatives and Fitness Instructors, while maintaining a welcoming environment and top-notch customer service.

You will assist with reporting, inventory, policy enforcement, front desk tasks, and ensuring opening/closing, cleanliness, safety,