Club Operations & Member Experience Lead

HFP Willis, LLC; Texas; Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Paid Time Off (PTO)

Résumé du poste

Houston Fitness Partners, the Planet Fitness franchisee, is seeking an Assistant Club Manager to support daily operations, staff leadership, and member services at Planet Fitness locations in the Houston area.

The role emphasizes delivering exceptional customer service, supervising front desk operations, and ensuring safety and cleanliness of the club. A background in fitness or retail with strong communication is ideal.

Qualifications

• Superior customer service skills, preferably in fitness; strong leadership and communication abilities.
• Basic computer proficiency (Microsoft Office).
• Ability to recruit, train and develop staff.
• Willing to become CPR/AED certified and maintain certification.

Responsabilités

• Assist in recruiting, hiring, training, and developing staff.
• Lead by example to maintain a welcoming atmosphere for members and guests.
• Resolve member concerns in a fair and equitable manner.
• Support Club Manager with reporting, inventory, and other duties.
• Administer and enforce company policies with staff and members.
• Handle front desk tasks including answering phones and member check-ins.
• Facilitate member requests and questions.
• Ensure gym opens/closes following proper protocols.
• Oversee cleanliness and safety of facility and equipment.

Connaissances

Customer service

Leadership

Team coordination

Computer literacy

Formation

High school diploma/GED

Description du poste

Houston Fitness Partners, the Planet Fitness franchisee, is seeking an Assistant Club Manager to support daily operations, staff leadership, and member services at Planet Fitness locations in the Houston area.

The role emphasizes delivering exceptional customer service, supervising front desk operations, and ensuring safety and cleanliness of the club. A background in fitness or retail with strong communication is ideal.