Club Operations Lead - Ecommerce & Member Experience

Walmart; Utica (MI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Other benefits

Job summary

Walmart Sam’s Club in Utica, MI is seeking a full-time team member to support store operations and member service. You will supervise associates, train staff on processes, and ensure safety and policy compliance while delivering friendly, efficient service to members.

Responsibilities include overseeing Club Pickup and other ecommerce programs, auditing feedback, resolving issues, and collaborating with management to improve productivity and guest experience.

Qualifications

• Supervise associates and assign duties, train on processes and member service.
• Oversee ecommerce programs (Club Pick Up, Ship From Club), audit feedback and resolve issues.
• Lead safety and policy compliance including Open Door Policy and team coaching.

Responsibilities

• Supervise associates and assign duties, train on processes and procedures and guide member service approaches.
• Oversee Club ecommerce programs and monitor KPIs to ensure accurate fulfillment.
• Audit customer feedback and resolve issues, escalate unresolved ones to management.

Skills

Supervision of associates

Training associates

Effective communication

Safety and policy compliance

Tools

Forklift

Job description

Walmart Sam’s Club in Utica, MI is seeking a full-time team member to support store operations and member service. You will supervise associates, train staff on processes, and ensure safety and policy compliance while delivering friendly, efficient service to members.

Responsibilities include overseeing Club Pickup and other ecommerce programs, auditing feedback, resolving issues, and collaborating with management to improve productivity and guest experience.