CLUB Member Experience Specialist

Bass Pro, LLC; Springfield (MO); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Springfield, MO seeks a CLUB Customer Service Outfitter to deliver world-class guest service, promote CLUB Membership, demonstrate products, and process applications. You will be the CLUB product expert, assisting with sales, account servicing, and compliance while maintaining a friendly store environment.

The role requires a high school diploma or equivalent, 0–2 years in customer service, strong communication, organization, and self-motivation.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and encourage CLUB membership or assist existing members with a unique experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and stay knowledgeable about sales.
• Keep CLUB inventory accurate and the booth clean and organized.
• Process payments, answer account questions, and process CLUB applications.
• Provide daily feedback and reports; mentor peers as a CLUB advocate.

Skills

Organization skills

Customer service

Verbal communication

Written communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops in Springfield, MO seeks a CLUB Customer Service Outfitter to deliver world-class guest service, promote CLUB Membership, demonstrate products, and process applications. You will be the CLUB product expert, assisting with sales, account servicing, and compliance while maintaining a friendly store environment.

The role requires a high school diploma or equivalent, 0–2 years in customer service, strong communication, organization, and self-motivation.