CLUB Member Experience Specialist

Bass Pro Shops; Midland (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Discounts on merchandise

Job summary

Bass Pro Shops in Midland, Texas is seeking a CLUB-Customer Service Outfitter to deliver world class guest service while promoting CLUB membership. You will be a product expert, guiding customers through account servicing, and helping activate new CLUB benefits.

The role emphasizes engaging shoppers, processing payments and CLUB applications, coaching peers, and maintaining accurate CLUB inventory. High school diploma + 0–2 years preferred; full benefits available.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 Years of Experience.
• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets customers and presents opportunity to become a Bass Pro Shops CLUB Member.
• Executes CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Maintains CLUB inventory and booth organization.
• Provides full CLUB Member experience: payments, account questions, applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching and support as a CLUB advocate.

Skills

Customer service

Organization

Communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops in Midland, Texas is seeking a CLUB-Customer Service Outfitter to deliver world class guest service while promoting CLUB membership. You will be a product expert, guiding customers through account servicing, and helping activate new CLUB benefits.

The role emphasizes engaging shoppers, processing payments and CLUB applications, coaching peers, and maintaining accurate CLUB inventory. High school diploma + 0–2 years preferred; full benefits available.