CLUB Member Experience Specialist

Basspro; Gainesville (FL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops CLUB Outfitter delivers world-class customer service by presenting CLUB membership benefits and acting as a product expert while processing memberships and CLUB transactions.

The role focuses on CLUB operations, customer experience, and ensuring compliance. It requires a High School diploma or equivalent and 0–2 years of experience, with strong organization and communication skills in a retail setting. Part-time role in-store.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 Years of Experience.
• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers proactively and present CLUB membership opportunities.
• Explain CLUB benefits and guide customers through membership processing.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and stay informed about sales.
• Maintain CLUB inventory accuracy and keep the CLUB Booth organized.
• Handle payments and answer account questions; process CLUB applications.
• Provide peer coaching, recognition, and support as a CLUB advocate.

Skills

Excellent organization

Customer service experience

Verbal and written communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops CLUB Outfitter delivers world-class customer service by presenting CLUB membership benefits and acting as a product expert while processing memberships and CLUB transactions.

The role focuses on CLUB operations, customer experience, and ensuring compliance. It requires a High School diploma or equivalent and 0–2 years of experience, with strong organization and communication skills in a retail setting. Part-time role in-store.