CLUB Member Experience Specialist

Bass Pro Shops; Centerville (OH); Hybrid; USD 12,000 - 18,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Restaurant discounts

World-class resort discounts

Conservation attractions discounts

Dental Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Centerville, OH to deliver world class guest service, promote CLUB membership, and serve as product expert on CLUB benefits. You will process applications, handle member services, and contribute to store metrics through proactive engagement and accurate reporting.

The role emphasizes customer-facing service, perpetual product knowledge, and adherence to CLUB processes, with part-time scheduling and a focus on a superior guest

Qualifications

• Experience in a customer service environment.
• Excellent organization and attention to details.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and promote CLUB membership opportunities.
• Demonstrate products and educate guests on CLUB benefits.
• Process CLUB applications and member services tasks.
• Provide full CLUB Member experience including payments and inquiries.
• Provide daily feedback and reports to support store goals.

Skills

Customer service

Organization

Verbal communication

Written communication

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Centerville, OH to deliver world class guest service, promote CLUB membership, and serve as product expert on CLUB benefits. You will process applications, handle member services, and contribute to store metrics through proactive engagement and accurate reporting.

The role emphasizes customer-facing service, perpetual product knowledge, and adherence to CLUB processes, with part-time scheduling and a focus on a superior guest