CLUB Member Experience Specialist

Bass Pro Shops; Bowling Green (KY); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental and vision benefits

401k Retirement Savings

Paid holidays and vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world‑class service while promoting CLUB membership benefits. You will be the product expert, processing applications, answering questions, and assisting with CLUB sales and services across the store.

The role emphasizes accurate handling of payments, member experience, and peer coaching, with a focus on compliance and outstanding customer interactions in a busy retail environment.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience.
• Experience in a customer service environment preferred.

Responsibilities

• Greet customers and promote CLUB membership opportunities.
• Explain CLUB benefits and assist with applications.
• Process payments and answer account questions.
• Maintain CLUB inventory and booth cleanliness.
• Provide daily feedback and timely reports.
• Support other store areas as needed.

Skills

Customer service experience

Verbal and written communication

Organization skills

Adaptability

Self-motivation and initiative

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world‑class service while promoting CLUB membership benefits. You will be the product expert, processing applications, answering questions, and assisting with CLUB sales and services across the store.

The role emphasizes accurate handling of payments, member experience, and peer coaching, with a focus on compliance and outstanding customer interactions in a busy retail environment.