CLUB Member Experience Specialist

Bass Pro Outdoor World; Billings (MT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Outfitter in Billings, MT to deliver world-class customer service and promote CLUB Membership. The role includes becoming a CLUB product expert, assisting with member activation and sales, and delivering a first‑class guest experience on the sales floor.

You will staff the CLUB Booth, answer questions, process applications, and provide feedback and reports. A High School diploma and 0–2 years in customer service are expected.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in customer service.
• Excellent organizational and communication skills.

Responsibilities

• Provide world-class customer service and ensure a pleasant shopping experience.
• Greet customers and promote CLUB Membership in a friendly, exclusive way.
• Execute CLUB programs including member activation and sales.
• Demonstrate products and stay knowledgeable on advertised sales.
• Meet store metrics and keep CLUB inventory accurate.
• Process payments, answer member questions, and assist with applications.
• Provide daily feedback and reports; offer peer coaching and advocacy.
• Support other areas of the store as needed.

Skills

Excellent organization

Customer service

Verbal and written communication

Adaptability

Self-motivation

Education

High School Diploma

Job description

Bass Pro Shops is seeking a CLUB Outfitter in Billings, MT to deliver world-class customer service and promote CLUB Membership. The role includes becoming a CLUB product expert, assisting with member activation and sales, and delivering a first‑class guest experience on the sales floor.

You will staff the CLUB Booth, answer questions, process applications, and provide feedback and reports. A High School diploma and 0–2 years in customer service are expected.