CLUB Member Experience Specialist

Bass Pro Shops; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world class service to guests and promote CLUB membership benefits on the sales floor. You will act as product expert, process applications, answer questions, and help members with account servicing while supporting club operations.

The role emphasizes accuracy, proactive customer engagement, adherence to CLUB procedures, and teamwork to ensure a positive shopping experience across store departments.

Qualifications

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.

Education

High school diploma

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world class service to guests and promote CLUB membership benefits on the sales floor. You will act as product expert, process applications, answer questions, and help members with account servicing while supporting club operations.

The role emphasizes accuracy, proactive customer engagement, adherence to CLUB procedures, and teamwork to ensure a positive shopping experience across store departments.