Club Experience Manager

Levy Restaurants; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Levy Sector in New York seeks an experienced food and beverage operations professional to lead guest relations, supervise brand standards, and support financial goals. The role emphasizes training, compliance, and team development within Levy guidelines.

The ideal candidate has 5+ years in F&B operations, a hospitality management degree is preferred, and a high level of computer literacy to manage daily reporting and inventory controls.

Qualifications

• 5+ years of experience in a food and beverage operational position.
• Bachelor’s degree in Hospitality Management is preferred.
• High level of computer literacy.

Responsibilities

• Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards.
• Trains and conveys brand clarity through the menu and beverage knowledge.
• Promotes a positive work environment.
• Maintains state, federal and business compliance, including responsible alcohol service guidelines, safety and sanitation standards, and client requirements.
• Engages in the financial goals of the operation with support from the Director of Clubs.
• Employs good safety and sanitation practices.
• Follows and enforces responsible alcohol service policies.
• Executes required daily reporting in a timely manner.
• Executes inventory controls.
• Ensures team members adhere to Levy guidelines as stated in training materials.
• Executes all menu requirements and fulfills guest-specific service requests.
• Ensures function setups and breakdowns are executed correctly and efficiently.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures team members have the tools necessary to complete their jobs.
• Uses performance management tools to provide guidance and feedback to team members.
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.
• Interviews, hires, trains, and develops team members according to Levy guidelines.
• Other duties, as assigned.

Education

Bachelor’s degree in Hospitality Management

Job description

Levy Sector in New York seeks an experienced food and beverage operations professional to lead guest relations, supervise brand standards, and support financial goals. The role emphasizes training, compliance, and team development within Levy guidelines.

The ideal candidate has 5+ years in F&B operations, a hospitality management degree is preferred, and a high level of computer literacy to manage daily reporting and inventory controls.