Club Manager

Planet Fitness; Minneapolis (MN); On-site; USD 46,000 - 52,000; Full time

Job summary

Planet Fitness in Minneapolis, MN oversees daily gym operations to ensure a superior member experience and financial success for the club. You will lead staff, manage front desk functions, and drive initiatives that keep the facility welcoming and efficient.

The role requires supervising staff, delivering exceptional customer service, and coordinating payroll and marketing efforts. It offers a dynamic environment with opportunities to impact member satisfaction and club performance.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Provide outstanding member service and ensure positive customer experience.
• Perform front desk tasks.
• Greet potential members and give gym tours.
• Address member service issues and questions.
• Open and close the gym promptly.
• Oversee cleanliness and gym appearance daily.
• Process weekly employee payroll.
• Manage marketing efforts and train staff on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms for regional manager.
• Provide backup support when employees are out.

Skills

Customer service

Leadership

Communication

Staff supervision

Front desk operations

Education

High school diploma

Job description

Job DetailsJob Location: Minnehaha MHA - Minneapolis, MN 55406Position Type: Full TimeSalary Range: $46,000.00 - $52,000.00 Base+Commission/yearJob Category: ManagementJob Summary

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

QualificationsMinimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time