Club Manager

Planet Fitness; Faribault (MN); On-site; USD 42,000 - 51,000; Full time

Job summary

Planet Fitness in Faribault, MN seeks a full-time gym operations Manager to oversee daily operations and ensure a positive member experience while driving the financial success of the club. You will lead staff, manage front desk tasks, and contribute to marketing and safety efforts.

This role requires strong leadership, communication and organizational skills, plus reliability in opening/closing the facility.

Qualifications

• High school diploma required.
• Experience supervising staff preferred.
• Strong customer service and communication skills needed.
• Solid organizational and leadership abilities.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member services and ensure a positive customer experience.
• Handle front desk tasks and gym operations.
• Greet potential members and conduct gym tours.
• Address member service issues and questions.
• Ensure timely opening/closing of the gym.
• Maintain cleanliness and appearance.
• Process weekly payroll.
• Oversee marketing efforts and staff training on campaigns.
• Authorize expenditures and deposits daily.
• Prepare new hire forms for regional manager.
• Provide backup support when staff unavailable.

Skills

Staff supervision

Customer service

Leadership

Communication

Organizational skills

Education

High school diploma

Tools

Basic computer proficiency

Job description

Job Details

Job Location: Faribault - Faribault, MN 55021-4513

Position Type: Full Time

Salary Range: $46,500.00 - $46,500.00 Salary/year

Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications

Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time