Club Manager

ComForCare Home Care (Raleigh, NC); Saint Paul (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in home care is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and financial success. The role involves managing staff, maintaining service quality, and adhering to company policies. Ideal candidates will have strong leadership and customer service skills, with opportunities for advancement.

Benefits

Dental Insurance

Health Insurance

Vision Insurance

Employee Discounts

Flexible Schedule

Free Membership

Qualifications

• At least 1 year of managerial experience.
• Basic computer skills.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Ensure excellent customer service at all times.
• Implement and adhere to all company policies.

Skills

Customer Service

Communication

Leadership

Organizational

Job description

Job Title: Club Manager

Join to apply for the Club Manager role at ComForCare Home Care (Raleigh, NC).

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Participate actively in all front desk tasks: greeting members, conducting gym tours, resolving member service issues/questions, etc.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure the gym opens and closes promptly.
• Train staff on current marketing promotions.
• Complete onboarding processes for new hires in Paycom.
• Maintain club hours with proper staffing.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Deliver exceptional customer service by effectively communicating and interacting with customers, coworkers, and the public.
• Actively listen, empathize, and collaborate to resolve issues.
• Recognize problems, analyze information, suggest solutions, and seek assistance when needed.
• Demonstrate tact and professionalism in all interactions.
• Maintain timely and effective communication with staff and departments.

Minimum Qualifications

• Honesty and strong work ethic.
• At least 1 year of managerial experience.
• Excellent customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer skills.

Physical Demands

• Stand and walk at least 75% of the shift.
• Communicate in person or on the phone at least 75% of the shift.
• Lift up to 50 lbs. less than 30% of the time.

Benefits

• Dental, Health, and Vision Insurance.
• Employee discounts and appreciation programs.
• Flexible schedule and opportunities for advancement.
• Free membership for employee and one family member or friend.