Club Manager

ComForCare Home Care (Raleigh, NC); Lakeville (MN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to oversee gym operations and ensure a positive member experience. This role involves recruiting and training team members, providing exceptional customer service, and maintaining a welcoming atmosphere. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to fostering a positive environment. Join a supportive team that values your contributions and offers opportunities for advancement, while enjoying benefits such as health insurance and a free gym membership for you and a family member.

Benefits

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Employee Appreciation Program

Advancement Opportunities

Dollars for Scholars Program

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Qualifications

• At least 1 year of managerial experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure all staff provide excellent customer service.

Skills

Customer Service

Communication

Leadership

Organizational Skills

Problem Solving

Job description

Join to apply for the Club Manager role at ComForCare Home Care (Raleigh, NC)

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Member service oversight making sure all team members are providing a great customer service experience at all times.
3. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
4. Provide support for team members and club members.
5. Create and maintain a positive image for the club.
6. Coaching and counseling performance to help achieve company standards.
7. Ensure prompt opening/closing of gym.
8. Ensure staff are aware and trained on all current marketing promotions.
9. Finish manager portion of onboarding, in Paycom, for all new hires.
10. Ensure the club is open and staffed during all hours of business.
11. Ensuring self and team members are implementing and adhering to all company policies and procedures.
12. Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes, and works together to solve problems.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions using appropriate behavior and language.
5. Communication: maintains timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

Minimum Qualifications

1. Honesty and good work ethic
2. At least 1 year of managerial experience
3. Strong customer service skills
4. Strong communication, organizational, and leadership skills
5. Basic computer proficiency

Physical Demands

1. Standing and walking at least 75% of the shift
2. Talking in person or on the phone at least 75% of the shift
3. Ability to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls employment matters for franchisees.