Club Manager

Baseline Fitness; Burlington (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness company is seeking a Club Manager to oversee gym operations, ensuring an excellent member experience and financial success. The role involves managing staff, providing customer service, and maintaining club standards.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness, Short Term Disability, Accident, and Voluntary Life Insurance

Pet Insurance and HSA

Advancement Opportunities

Qualifications

• At least 1 year of managerial experience.
• Basic computer proficiency.

Responsibilities

• Oversee gym operations and ensure a positive member experience.
• Recruit, hire, train, and supervise team members.
• Engage in front desk tasks and resolve member service issues.

Skills

Customer Service

Communication

Problem Solving

Leadership

Job description

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Job Summary

Responsible for overseeing gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Engage in front desk tasks: greeting members, conducting gym tours, resolving member service issues/questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure timely opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding processes in Paycom for new hires.
• Maintain club hours with proper staffing.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Accident, and Voluntary Life Insurance
• Pet Insurance and HSA
• Advancement Opportunities

Essential Behavior Requirements

• Exceptional customer service skills
• Active listening and empathy
• Problem solving and analytical skills
• Diplomacy and tact in interactions
• Effective communication with staff and departments

Minimum Qualifications

• Honesty and strong work ethic
• At least 1 year of managerial experience
• Strong customer service, communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time