Club Manager

Planet Fitness; Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to oversee gym operations and ensure a positive member experience. This role involves recruiting and training staff, ensuring excellent customer service, and maintaining a positive club image. The ideal candidate will possess strong leadership and communication skills, with a focus on problem-solving and customer satisfaction. Join a supportive environment that values employee development and offers comprehensive benefits, including health insurance and advancement opportunities. If you thrive in a fast-paced setting and are passionate about fitness, this is the perfect opportunity for you.

Benefits

Health, Dental, and Vision Insurance

Free Membership for self and one family member or friend

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Qualifications

• 1+ year of managerial experience in a customer-facing role.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversee gym operations and ensure excellent customer service.
• Recruit, train, and supervise team members effectively.

Skills

Customer Service

Communication

Leadership

Organizational Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Paycom

Job description

Job Title: Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Job Summary

Responsible for overseeing gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule, and supervise team members.
2. Oversee member service to ensure all team members provide excellent customer service at all times.
3. Engage actively in all front desk tasks: greeting members, conducting gym tours, addressing member service issues/questions, etc.
4. Support team members and club members.
5. Create and maintain a positive image for the club.
6. Coach and counsel team members to help achieve company standards.
7. Ensure the gym opens and closes promptly.
8. Train staff on current marketing promotions.
9. Complete the manager portion of onboarding in Paycom for all new hires.
10. Ensure the club is open and staffed during all hours of operation.
11. Implement and adhere to all company policies and procedures.
12. Order supplies and track inventory.

Essential Behavior Requirements

1. Customer Service: Exceed customer (including coworkers and the public) expectations through effective communication and interaction.
2. Listening: Actively listen, empathize, and collaborate to resolve issues.
3. Problem Solving: Recognize, analyze, and resolve problems; seek assistance when necessary.
4. Diplomacy: Demonstrate tact and skill in all interactions using appropriate language and behavior.
5. Communication: Maintain timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and a strong work ethic
• At least 1 year of managerial experience
• Strong customer service skills
• Excellent communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking for at least 75% of the shift
• Talking in person or on the phone for at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness