Club Manager

Baseline Fitness; Iowa City (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the wellness and fitness sector is seeking a dynamic Club Manager to oversee gym operations. This role is pivotal in ensuring a positive member experience and driving financial success. You will lead a team, manage daily operations, and foster a welcoming environment for members. With opportunities for personal and professional growth, this position offers a chance to make a real impact in the community. If you have a passion for fitness and exceptional leadership skills, this is the perfect opportunity for you.

Benefits

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness Insurance

Short Term Disability

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Qualifications

• At least 1 year of managerial experience in a customer-oriented environment.
• Strong work ethic and honesty are essential.

Responsibilities

• Recruit, hire, train, and supervise team members for optimal service.
• Ensure excellent customer service and maintain a positive club image.

Skills

Customer Service Skills

Leadership Skills

Problem Solving

Effective Communication

Active Listening

Tools

Paycom

Job description

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Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Responsibilities

1. Recruit, hire, train, schedule, and supervise team members.
2. Oversee member service ensuring all team members deliver excellent customer service.
3. Participate actively in front desk tasks: greeting members, conducting gym tours, resolving service issues.
4. Support team members and club members.
5. Create and maintain a positive club image.
6. Coach and counsel team members to meet standards.
7. Ensure timely opening and closing of the gym.
8. Train staff on current marketing promotions.
9. Complete onboarding processes for new hires in Paycom.
10. Maintain club hours with proper staffing.
11. Implement and adhere to company policies and procedures.
12. Order supplies and manage inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Voluntary Life, Pet Insurance
• HSA and Advancement Opportunities

Behavioral Requirements

• Exceed customer service expectations
• Active listening and empathy
• Problem solving and conflict resolution
• Diplomacy and tact
• Effective communication with staff and customers

Minimum Qualifications

• Honesty and strong work ethic
• At least 1 year of managerial experience
• Customer service and leadership skills
• Basic computer skills

Physical Demands

• Standing and walking for 75% of shift
• Talking for 75% of shift
• Lifting up to 50 lbs. less than 30% of the time

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Wellness and Fitness Services