Club Manager

Planet Fitness; Iowa City (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and energetic team as a Club Manager at a leading fitness center! In this pivotal role, you will oversee gym operations, ensuring an exceptional member experience while leading a motivated team. Your responsibilities will include staff management, customer service excellence, and ensuring the facility's cleanliness and safety. This is an exciting opportunity to make a significant impact in the fitness community while developing your leadership skills in a supportive environment. If you're passionate about fitness and dedicated to providing top-notch service, this role is perfect for you!

Benefits

Bonus based on performance

Flexible schedule

Health insurance

Employee Recognition Program

Advancement Opportunities

Qualifications

• Exceptional leadership and customer service skills required.
• Experience as an Assistant Manager in the fitness industry preferred.

Responsibilities

• Oversee gym operations and ensure a positive member experience.
• Recruit, train, and develop a high-performing staff.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Tools

Microsoft Suite

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Health insurance

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities