Club Manager

Genesis Health Clubs; Independence (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Genesis Health Clubs in Independence, Missouri, is seeking a Club Manager to oversee the club's sales operations and staff performance. You will manage Fitness Advisors, drive membership growth, and supervise daily activities to meet revenue targets.

The role requires leading sales initiatives, coaching staff, and ensuring high standards of service and safety. Weekend, evening, and holiday availability is expected; CPR certification should be current or obtained within 60 days of start date.

Qualifications

• Experience leading sales teams and supervising staff.
• Ability to meet monthly and yearly sales goals.
• Customer service excellence and guest satisfaction.
• CPR certification or ability to obtain within 60 days of start date.

Responsibilities

• Achieve monthly and yearly sales goals.
• Train and motivate team daily to achieve club objectives.
• Conduct daily sales meetings to discuss performance with team.
• Recruit, interview and train all new staff.
• Report sales activity daily.
• Respond to members' concerns promptly.
• Ensure club maintains cleanliness, maintenance, and safety standards.
• Attend staff and club meetings and events.
• Maintain professional relationships with staff.

Skills

Sales leadership

Staff training

Customer service

Team motivation

Cash handling

Communication

Job description

Job Summary

Ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Position

Club Manager

Reports to

Regional Club Manager

Employee Type

Full Time

Duties and Responsibilities

• Achieve monthly and yearly sales goals
• Train and motivate team daily to achieve club objectives
• Conduct daily sales meetings to discuss performance and objectives with team
• Recruitment, interview and train all new staff
• Report sales activity daily
• Promptly respond to members concerns
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Always know and be aware of club revenues and goals
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required
• Grow dues base and constantly know you dues line
• Help support and grow all departments in the facility
• Produce staff that can grow with the company and become Club Managers

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking