Regional Club Manager

Genesis Health Clubs; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Profit sharing

Training & development

Vision insurance

Job summary

Genesis Health Clubs is seeking a Regional Club Manager to drive the daily financial growth and performance of multiple locations. You will oversee the operation, hire, train and manage Club Managers in the assigned region, and ensure execution across all departments.

The role requires strategic leadership, budget oversight, and a hands-on approach to meeting sales and service goals while maintaining exceptional member experience. Strong staff development and management skills are essential.

Qualifications

• Experience in cash handling and credit cards.
• Available to work weekends and evenings and holidays.
• Must hold CPR certification or obtain within 60 days of start date.
• Strong customer service abilities.

Responsibilities

• Set and surpass sales, service and profit goals.
• Train and motivate staff to achieve club objectives.
• Conduct daily meetings to discuss performance.
• Coordinate staffing with all teams and departments.
• Assist Club Managers with recruitment, interviewing and training.
• Provide direction and monitor staff achievement.
• Respond to member concerns promptly.
• Attend staff and club meetings and events.
• Prepare and monitor annual budget for locations and departments.
• Ensure high participation in facilities through retention teams.

Skills

Leadership

Sales leadership

Staff training

Customer service

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Profit sharing

Training & development

Vision insurance

Position: Regional Club Manager

Reports to: Regional Vice President

Employee Type: Full Time

Job Summary:

This position is responsible for the daily financial growth and performance of multiple locations by overseeing all aspects of the operation. The execution of all operations including the hiring, training and management of all Club Managers in assigned region. Execution and inspection of all operations including the activities of all managers and supporting departments.

Duties and Responsibilities:

Ability to set and then surpass sales, service and profit goals

Train and motivate staff to achieve club objectives

Conduct daily meetings to discuss performance

Coordinate and manage department staffing levels with all teams

Assist Club Managers with recruitment, interviewing and training

Provide direction, set priorities and monitor staff achievement

Promptly respond to members concerns

Attend all staff and club meetings and events

Maintain and update sales policies and procedures

Prepare, submit and monitor annual budget for locations and departments

Ability to thrive in a competitive, goal-driven environment

Works closely with retention departments to ensure high participation in the facilities

Ensures that all required documentation is completed in a timely manner

Establish and maintain professional relationships with staff

Ability to respond quickly and appropriately to emergency situations

Preform other duties and assignments as necessary or required

Grow dues base and constantly know you dues line

Help support and grow all departments in the facility

Produce staff that can grow with the company and become Club and Regional Club Managers

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support goals and objectives

Recommend staff development/education activities

Develop and build a team atmosphere among staff and departments

Ability to respond to common inquiries or complaints

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking