Club Manager

Genesis Health Clubs; Little Rock (AR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Little Rock is seeking a Club Manager to drive financial growth and oversee all sales operations, including Fitness Advisors and support teams. You will manage prospecting, staff training, new member sales and retention, while upholding standards of service, cleanliness and safety.

The role emphasizes leadership, teamwork, and meeting revenue goals through effective staff development and customer engagement.

Qualifications

• Experience leading sales teams and achieving targets.
• Strong customer service orientation and communication skills.
• Ability to manage and train staff to meet club goals.
• Experience with cash handling and card transactions.
• CPR certification or ability to obtain within 60 days.

Responsibilities

• Achieve monthly and yearly sales goals.
• Train and motivate team daily to achieve club objectives.
• Conduct daily sales meetings to discuss performance and objectives with team.
• Recruitment, interview and train all new staff.
• Report sales activity daily.
• Ensure club meets cleanliness, maintenance, and safety standards.
• Attend staff and club meetings and events.
• Maintain professional relationships with staff.
• Maintain and update sales policies and procedures.
• Understand club revenues and goals and drive growth.
• Collaborate with retention departments to promote participation.

Skills

Sales leadership

Staff training

Customer service

Cash handling

Emergency response

Job description

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Vision insurance

As Club Manager you will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Duties and Responsibilities

• Achieve monthly and yearly sales goals


• Train and motivate team daily to achieve club objectives


• Conduct daily sales meetings to discuss performance and objectives with team


• Recruitment, interview and train all new staff


• Report sales activity daily


• Promptly respond to members concerns


• Ensure club meets all standards for cleanliness, maintenance, and safety


• Attend all staff and club meetings and events


• Establish and maintain professional relationships with staff


• Maintain and update sales policies and procedures


• Always know and be aware of club revenues and goals


• Works closely with retention departments to ensure high participation in the facilities


• Ensures that all required documentation is completed in a timely manner.


• Ability to respond quickly and appropriately to emergency situations.


• Perform other duties and assignments as necessary or required


• Grow dues base and constantly know you dues line


• Help support and grow all departments in the facility


• Produce staff that can grow with the company and become Club Managers

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs


• Provide input in developing strategies to support goals and objectives


• Recommend staff development/education activities


• Develop and build a team atmosphere among staff and departments


• Ability to respond to common inquiries or complaints

Job Requirements

• Available to work weekends and evenings and holidays


• Must hold current CPR certification or obtain within 60 days of start date


• Ability to work well with others


• Experience in cash handling and credit cards


• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time


• Ability to lift up to 35 pounds


• Ability to communicate with guests and other associates, including reading, writing and speaking