Club Manager

Genesis Health Clubs; Clive (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs in Clive, IA seeks a Club Manager to lead the sales operations and drive growth for the facility. You will oversee Fitness Advisors and support departments, training staff to meet targets and improving member retention.

You will report to the Regional Club Manager and ensure daily execution of sales activities while maintaining high standards for cleanliness, safety, and guest experiences.

Qualifications

• Experience leading a sales team and hitting revenue targets.
• Strong customer service and communication skills.
• Ability to train and motivate staff daily.

Responsibilities

• Achieve monthly and yearly sales goals
• Train and motivate team daily to achieve club objectives
• Conduct daily sales meetings to discuss performance and objectives with team
• Recruitment, interview and train all new staff
• Report sales activity daily
• Promptly respond to members concerns
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Always know and be aware of club revenues and goals
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required
• Grow dues base and constantly know you dues line
• Help support and grow all departments in the facility
• Produce staff that can grow with the company and become Club Managers

Skills

Customer service

Sales leadership

Team training

Staff recruitment

Cash handling

Job description

Benefits:

• Health insurance
• 401(k) matching
• Bonus based on performance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Position:

Club Manager

Reports to:

Regional Club Manager

Employee Type:

Full Time

Ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Duties and Responsibilities:

• Achieve monthly and yearly sales goals
• Train and motivate team daily to achieve club objectives
• Conduct daily sales meetings to discuss performance and objectives with team
• Recruitment, interview and train all new staff
• Report sales activity daily
• Promptly respond to members concerns
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Always know and be aware of club revenues and goals
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required
• Grow dues base and constantly know you dues line
• Help support and grow all departments in the facility
• Produce staff that can grow with the company and become Club Managers

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking