Club Manager

Paycom - ATS; Grand Junction (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS in Grand Junction, CO seeks a Gym Operations Supervisor to ensure a positive member experience and a financially successful club. The role involves leading staff, optimizing front desk operations, and maintaining facility standards.

You will recruit and train staff, manage payroll and marketing efforts, handle banking deposits, and ensure the gym opens and closes smoothly while upholding cleanliness and safety standards.

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service and communication skills required.
• Leadership and organizational abilities essential.
• Must have basic computer proficiency.
• Physical ability to stand/walk most of shift and lift up to 50 lbs.

Responsibilities

• Oversee gym operations to ensure a positive member experience and a financially successful club.
• Recruit, hire, train, schedule and supervise staff.
• Supervise front desk activities and ensure excellent customer service at all times.
• Lead memberTours and greet potential members.
• Manage payroll, marketing efforts, and day-to-day expenditures.
• Maintain cleanliness and appearance of the gym and supervise opening/closing.

Skills

Customer service

Supervisory experience

Leadership

Communication

Organizational skills

Basic computer proficiency

Physical stamina

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time