Club Manager

Paycom - ATS; Littleton (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom - ATS is seeking a Gym Operations Supervisor in Littleton, CO to oversee daily gym operations, recruit and train staff, and ensure top-tier customer service with a strong front desk focus. You will lead tours for potential members, resolve member issues, and maintain a clean, welcoming facility.

The role involves payroll processing, supporting marketing efforts, and daily cash handling. Candidates should have supervisory experience and excellent communication and leadership abilities,

Qualifications

• Minimum High school diploma.
• Prior supervisory experience is required.
• Strong customer service and communication skills.
• Ability to lead and train staff.
• Moderate physical demands including standing and lifting as described.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure excellent customer experience at all times through staff oversight.
• Front desk responsibilities including greeting, tours and issue resolution.
• Open/close the gym and maintain cleanliness and appearance.
• Process weekly payroll and support marketing efforts.
• Authorize expenditures and handle daily bank deposits.

Skills

Customer service

Supervisory experience

Communication

Organizational skills

Leadership

Physical stamina

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time