Club Manager

Paycom - ATS; West Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee Appreciation Program

Free Membership

Job summary

Paycom - ATS is seeking a manager responsible for gym operations, ensuring a positive member experience and financial success. This role involves recruiting, training and supervising team members while overseeing customer service quality.

Key responsibilities include maintaining a positive club image, coaching team members, and ensuring adherence to company policies. Benefits include health insurance, a free gym membership, and participation in the Dollars for Scholars program.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills and communication abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Oversee member service to ensure a great customer experience.
• Ensure the club is open and staffed during business hours.

Skills

Managerial experience

Customer service skills

Communication

Organizational skills

Problem solving

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise team members.Member service oversight making sure all team members are providing a great customer service experience at all times.High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.Provide support for team members and club members.Create and maintain a positive image for the club.Coaching and counseling performance to help achieve company standards.Ensure prompt opening/closing of gym.Ensure staff are aware and trained on all current marketing promotions.Finish manager portion of onboarding, in Paycom, for all new hires.Ensure the club is open and staffed during all hours of business.Ensuring self and team members are implementing and adhering to all company policies and procedures.Responsible for ordering supplies and tracking inventory.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicAt least 1 year of equivalent managerial experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.