Club Manager

Paycom - ATS; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS in Colorado Springs is seeking a Gym Operations Supervisor responsible for overseeing daily gym functions to ensure member satisfaction and financial success. You will recruit, train, and supervise staff, manage front desk duties, maintain facility cleanliness, handle payroll, and support marketing efforts, while ensuring open/close procedures and exemplary customer service.

The role requires a high school diploma, prior supervisory experience, strong communication and leadership

Qualifications

• Minimum qualification is a high school diploma.
• Prior supervisory experience is required.
• Strong customer service skills are essential.
• Effective communication and leadership abilities are expected.
• Basic computer proficiency is required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Provide exceptional member service with a focus on customer experience.
• Open and close the gym and oversee front desk tasks.
• Ensure cleanliness and presentation of the facility.
• Process weekly payroll for staff.
• Manage marketing efforts and staff communications.
• Authorize expenditures and handle daily banking deposits.
• Prepare new hire paperwork and coordinate with regional management.
• Provide backup coverage for absentee staff.

Skills

Customer service

Communication

Leadership

Organizational skills

Problem solving

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time